True Illusion Media

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Terms and Conditions

1. Introduction

1.1 These terms and conditions ("Terms") govern the relationship between True Illusion Media, LLC, a United States company, ("Company" or "We") and the client ("Client" or "You") for the provision of video production services. By engaging our services, you agree to be bound by these Terms.

2. Services

2.1 The Company agrees to provide video production services as outlined in the project proposal and discussed with the Client.

2.2 Any changes to the project scope must be agreed upon in writing by both parties, and additional fees may apply.

3. Payment

3.1 Payment terms are outlined in the project proposal and must be adhered to by the Client.

3.2 Failure to make timely payments may result in project delays or termination of services.

4. Intellectual Property

4.1 The Company retains the intellectual property rights to all original materials created during the video production process, including but not limited to raw footage, edited videos, and graphics.

4.2 Upon full payment, the Client is granted a non-exclusive license to use the final video(s) for the agreed-upon purpose(s).

5. Confidentiality

5.1 Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project.

5.2 The Client grants the Company the right to use the final video(s) for promotional purposes unless otherwise agreed in writing.

6. Client Responsibilities

6.1 The Client agrees to provide all necessary information, approvals, and resources in a timely manner to facilitate the video production process.

6.2 The Client is responsible for obtaining all necessary permissions, licenses, and releases for third-party materials, locations, and individuals included in the video.

7. Revisions and Approvals

7.1 The Client is entitled to a reasonable number of revisions as outlined in the project proposal.

7.2 Additional revisions beyond the agreed-upon limit may incur additional fees.

8. Delivery

8.1 The Company will deliver the final video(s) in the format and method specified in the project proposal.

8.2 Any delivery dates are estimates, and the Company is not liable for delays beyond its control.

9. Termination

9.1 Either party may terminate the agreement if the other party breaches a material term and fails to remedy the breach within 15 days of written notice.

9.2 In the event of termination, the Client is responsible for payment for services provided up to the termination date.

10. Limitation of Liability

10.1 The Company's liability is limited to the total fees paid by the Client for the specific project.

10.2 The Company is not liable for any indirect, incidental, consequential, or special damages.

11. Governing Law

11.1 These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction].

12. Miscellaneous

12.1 These Terms constitute the entire agreement between the parties and supersede any prior agreements or understandings.

12.2 Any modifications to these Terms must be in writing and signed by both parties.

By engaging our video production services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Return and Refund Policy

At True Illusion Media, we strive to provide exceptional video production services tailored to meet our clients' unique needs. We understand that circumstances may arise that require the consideration of returns or refunds. Please take a moment to review our Return and Refund Policy.

1. Service Agreement:

All video production services provided by True Illusion Media, LLC are governed by a mutually agreed-upon service agreement. This agreement outlines the scope of work, deliverables, and terms of engagement.

2. Cancellation Policy:

Once a service agreement is signed, cancellation may be subject to fees based on the progress of the project. Cancellation fees will be outlined in the service agreement.

3. Refund Eligibility:

Refunds are only considered under the following circumstances: a. Failure to deliver services as outlined in the service agreement. b. Project cancellation by True Illusion Media, LLC due to unforeseen circumstances. c. Any other situations deemed appropriate by True Illusion Media, LLC.

4. Refund Process:

Clients must submit a written request for a refund, stating the reasons for the request.
True Illusion Media, LLC will review the request and, if eligible, process the refund within seven (7) business days.

5. Non-Refundable Items:

Certain items and services may be non-refundable, such as: a. Pre-production costs incurred before project commencement. b. Third-party expenses incurred on behalf of the client.

6. Client Responsibilities:

Clients are responsible for providing accurate information and feedback throughout the project to ensure the successful completion of the video production.

7. Satisfaction Guarantee:

We are committed to client satisfaction. If a client is not satisfied with the final deliverables, True Illusion Media, LLC will work to address and rectify the issues to the best of our ability.

8. Modifications to the Policy:

True Illusion Media, LLC reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

Contact Information:

For any inquiries regarding our Return and Refund Policy, please contact us at info@trueillusionmedia.com.

By engaging in our video production services, clients acknowledge and agree to abide by the terms outlined in this Return and Refund Policy. We appreciate your understanding and cooperation.

Terms and Conditions

Return and Refund Policy

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